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Support Policies For Trakker Loan Servicing Software Program and All Add-On Modules

Trakker Loan Servicing Program

Support Calls & Assistance

All Support calls and assistance for Trakker program have always been and will remain FREE.

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Support Data Correction

• If your data becomes unstable or corrupt for any reason, Trakker Support Staff will assist your company in correcting any data issues. It is advised that a regular backup of the program and it's data files be made regularly.
• To request the correction of unstable or corrupt data our Support Department has designed a web page that your company can fill out. Once this form has been submitted to our Support Department the Support Manager will review the request, estimate the time required for completion, and contact your company. Should the request incur a charge an estimate will be faxed to your company and will require a signature prior to ANY repairs being made.
• Items that would generate a charge are:
  • User Error
  • Virus infection
  • Hardware Failure
  • Software Failure (other than Trakker)

Our Support Staff advises that should your data suddenly become unusable, corrupt, or unstable for any reason you should first restore your files and program from a "good" backup. However, if a backup is not available our support staff is only a phone call away.

Online Services

Support Calls & Assistance

All support calls for any of Trakker or Multi-Financial Services Company, Inc. Online services are free to current Trakker/Trak-It clients. Assistance requests may be made via phone, e-mail, or fax.

Remote Data File Backup

This service allows both current and non-current clients a secured remote storage location for the purpose of storing data files for backup. The server in which the data is stored is backed up daily with an additional month end backup.

Credit Bureau Data File Processing & Submission

This service allows both current and non-current clients the ability to submit client credit data to either one individual credit bureau or to multiple credit bureaus.

Contingency Planning

This service will assist your company in developing a contingency plan should there be any form of disaster.

For information on these services please review our web site or contact our Support Department.

Trakker Loan Servicing Program Add-On Modules

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Support for the Crystal Reports® for Trakker Add-On Module

Please note that a manual is provided that details all areas of the Crystal Reports® module. This manual should answer and walk you or your company through the module and all of it's functions. This module is based on the Seagate© Crystal Reports® program and a manual or help guide for that program may be useful.

Free Support on Initial Training

The initial training for these modules will be free for a total of five (5) trainings totaling 5 hours and will cover the following areas:

• An Overview of the product
• Navigation
• Creating A Report
• Linking of Tables
• Saving Reports
• Accessing and/or Adding Formulas
• Accessing and Navigating the Help File
• Contacting the Support Department

Our Support Department will assist you or your I.S./I.T. Department in installing the custom report module(s) onto your system a total of five (5) times.

Should you or your I.S./I.T. Department require assistance on installing the program after the fifth (5th) time you will need to submit the request form located on our Support web page.

Charged Support on Initial or Additional Training

Should the training require more advanced training; your company will need to submit a request form via our web site or by fax.

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Support for the Custom Reporter MDB Add-On Module

Please note that a manual is provided that details the layout of the internal structure of the MDB database file. This file was originally written in MS Access.

Free Support on Initial Training

• The initial training for these modules will be free for a total of five (5) trainings totaling five (5) hours and will cover the following areas:
  • An Overview of the product
  • Navigation
  • Accessing and Navigating the Help File
  • Contacting the Support Department
• Our Support Department will assist you or your I.S./I.T. Department in installing the custom report module(s) onto your system a total of five (5) times.
• Should you or your I.S./I.T. Department require assistance on installing the program after the fifth (5th) time you will need to submit the request form located on our Support web page.

Charged Support on Initial or Additional Training

Should the training require more advanced training; your company will need to submit a request form via our web site or by fax.

Request Add-On Support Now