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| Support Calls & Assistance |
| All Support
calls and assistance for the Trakker™ Loan Servicing Software program have always been and will
remain FREE. |
| Support Data Correction |
- If your data
becomes unstable or corrupt for any reason, Trakker™ Loan Servicing Software Support Staff will
assist your company in correcting any data issues. It is advised that a
regular backup of the program and it's data files be made regularly.
- To request
the correction of unstable or corrupt data, our Support Department has
designed an on-line form that your company can fill out. Once this form
has been submitted to our Support Department, the Support Manager will
review the request, estimate the time required for completion, and
contact your company. Should the request incur a charge an estimate
will be faxed to your company and will require a signature prior to
any repairs being made.
- Items
that would generate a charge are:
- User Error
- Virus infection
- Hardware Failure
- Software Failure (other than Trakker™)
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| Our Support
Staff advises that should your data suddenly become unusable, corrupt, or
unstable for any reason you should first restore your files and program from
a "good" backup. However, if a backup is not available our support staff are
only a phone call away.
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Support for the Crystal
Reports® for Trakker™ Add-On Module |
- Please note that a manual
is provided that details all areas of the Crystal Reports® module. This manual should answer and walk you or your company through the
module and all of it's functions. This module is based on the Seagate© Crystal Reports® program and a manual or help guide for that program may be
useful.
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| Free Support
on Initial Training |
- The initial
training for these modules will be free for a total of five (5) trainings
totaling 5 hours and will cover the following areas:
- An Overview of the product
- Navigation
- Creating A Report
- Linking of Tables
- Saving Reports
- Accessing and/or Adding Formulas
- Accessing and Navigating the Help File
- Contacting the Support Department
- Our Support Department will
assist you or your I.T. Department in installing the custom
report module(s) onto your system a total of five (5) times.
- Should
you or your I.T. Department require assistance on installing
the program after the fifth (5th) time you will need to submit
the request form located on our Support web page.
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| Charged
Support on Initial or Additional Training |
- Should the
training require more advanced training, your company will need to submit a
request form via our web site or by fax.
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Support for the Custom Reporter MDB Add-On Module |
- Please note
that a manual is provided that details the layout of the internal structure
of the MDB database file. This file was originally written in MS Access.
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| Free Support
on Initial Training |
- The initial
training for these modules will be free for a total of five (5) trainings
totaling five (5) hours and will cover the following areas:
- An Overview of the product
- Navigation
- Accessing and Navigating the Help File
- Contacting the Support Department
- Our Support Department will assist
you or your I.T. Department in installing the custom report module(s)
onto your system a total of five (5) times.
- Should you or your I.T.
Department require assistance on installing the program after the
fifth (5th) time you will need to submit the request form located
on our Support web page.
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| Charged
Support on Initial or Additional Training |
- Should the
training require more advanced training; your company will need to submit a
request form via our web site or by fax.
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